Returns and Restocking Policy
Starlight Lighting stands behinds its products and will issue a refund, replacement or store credit if you are not satisfied with your purchase and notify us within 7 days of receipt of product. Goods returned for refund, replacement or credit must be brought or shipped back to our store within seven days in the original carton and accompanied by the original sales receipt. Purchases made by cheque will be refunded by cheque approximately 10 business days from date of return. Damaged goods must be reported within 48 hours and accompanied by the original sales receipt. We reserve the right to refuse goods damaged due to improper installation, packing or care by the purchaser. Deposits for custom orders are non-refundable, products special ordered are subject to a restocking charge of up to 35% plus freight to return the product to the manufacturer. The only warranties applying to items sold are those which may be offered by the manufacturer. We hereby expressly disclaim merchantability and fitness for a particular purpose. Call 1.403.678.3319 to obtain a Returned Material Authorization before returning any product.
Incorrect and Damaged Shipments
Starlight Lighting will, at our discretion, replace or issue a refund for any damaged or incorrect items as well as any applicable shipping costs if we made an error shipping your order or it was damaged in shipment. Please note any obvious damage, shortage, or incorrectly shipped item while applying your signature at the time of delivery and make all claims for replacement or credit within 7 days of delivery.
To return any incorrect or damaged item, please call 1.403.678.3319 to obtain a Returned Material Authorization. For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to Starlightlighting.ca. Starlightlighting.ca may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.
Our goal is a 100% error-free Web site. If product price errors are discovered, they are promptly corrected on our systems, and the corrected price will apply. We will notify you if your order includes items that were incorrectly priced.
Orders are not binding upon Starlight Lighting until accepted. Starlight Lighting reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Training On XOLogic Features
If you have any questions on how to use any of the available XOLogic features, use the link below.
For Any Other Questions:
Fill in the form below for any questions that fall outside the scope of our existing training videos. We will respond promptly and help in whatever
capacity that we can. If you would like to speak with us directly, you can reach us Monday through Friday from 8AM to 5PM Mountain standard time by
calling 1 (866) 684-4134.