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FREE SHIPPING IN CANADA & THE UNITED STATES OF AMERICA

We offer Free Shipping in Canada & the USA on nearly all orders. Exceptions include deliveries to some rural locations, and orders under $150 which are subject to a $20 handling fee. Free shipping included on freight deliveries is curbside service. In stock items are normally shipped within 48 hours of order. Special order items are drop shipped from the distributor or shipped via Starlight depending on destination. Delivery dates are good faith estimates only and are quoted in "business days" this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery.

Special orders, oversized and heavy items can only be shipped via freight (UPS LTL) resulting in a freight shipping surcharge. Please contact us for a quote: call toll free 1.833.782.7544 or info@starlightlighting.ca

You will receive an email confirming shipment of your order with tracking information within 2 business days of submitting your order, unless there is a credit hold or payment information provided requires additional details.
This offer does not apply to orders for Architectural products and/or orders placed by our dealers or any parties who receive trade discounts from STARLIGHT, Inc.

Normal Delivery (Canada)

Starlight uses Purolator or Canada Post for most deliveries. Purolator or Canada Post delivers during business hours only and a signature may be required upon delivery of your order. We do not keep inventory on all items. With the exception of showroom stock, all items have specific manufacturer lead times that can range anywhere from 1-8 weeks. Because these lead times change on the regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability.

Normal Delivery (United States)

Starlight uses USPS or generally UPS for most deliveries in the United States. UPS delivers during business hours only and a signature is required upon delivery of your order. We do not keep inventory on all items. With the exception of showroom stock, all items have specific manufacturer lead times that can range anywhere from 1-8 weeks. Because these lead times change on the regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability.

We do not charge sales tax to international purchasers, although they may be liable for import duties on some items. The buyer is responsible for paying import duties from Canada to their country.

As some STARLIGHT items are shipped directly to you from STARLIGHT’s manufacturers & distributors, you, the purchaser, agree to allow up to 4 – 8 weeks for delivery of your product. We will make every effort to ship the item in a timely manner.

International Delivery (Outside USA, Canada)

Customers not on the North American continent should please contact us about shipping prior to making your purchase. Due to certain supplier restrictions, some products cannot be shipped outside of North America. We do not keep inventory on all items. With the exception of showroom stock, all items have specific manufacturer lead times that can range anywhere from 1-8 weeks. Because these lead times change on the regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability.

We do not charge sales tax to international purchasers, although they may be liable for import duties on some items. The buyer is responsible for paying import duties from Canada or the United States to their country.

For shipping outside of Canada & the USA please contact info@starlightlighting.ca or call toll free 1.833.782.7544.

Pricing Disclaimer & Guarantee

Pricing Disclaimer

Starlight Lighting strives to give you accurate content, including product information, policies, pricing, and visual displays. Policies, pricing, and item availability are subject to change without notice, and Starlight Lighting reserves the right to limit quantities. Prices displayed are subject to final approval at the time of order fulfillment. While Starlight Lighting tries in good faith to make sure that the information displayed is accurate, they are not responsible for typographical errors or technical inaccuracies. This disclaimer in no way affects the terms of the manufacturer's warranty, if any.

105% Low Price Guarantee

At Starlight Lighting we do everything in our power to ensure that you're not paying too much for your purchase. That's why we offer our 105% Low Price Guarantee.

If you find a lower advertised price (including shipping, handling, customs fees, discounts and taxes if applicable) on the same item1, simply let us know and we'll gladly meet that price and beat it by an additional 5% of the difference!

The items must meet the following criteria to qualify:

  1. The product is in stock and available for immediate shipment from the competitor.
  2. The product is not a close out, discontinued or clearance item.
  3. The advertised price is from an authorized Canadian retailer2 (online or offline).
  4. The price is a published price, and/or you have a written quotation from a competitor. Verbal price quotes are not acceptable.
  5. Orders must total $250 or more to qualify for the price match offer.
  6. Competitor coupons cannot be combined with our 105% guarantee. The 105% guarantee is offered on competitors published pricing only.
  7. The Low-Price Guarantee cannot be applied to previous orders, it only applies to new orders or to open quotes.

To place your order or inquire regarding a price Guarantee, please call us toll free at 1.833.782.7544. Before contacting us, please make sure you have the complete URL (address) of the competitor's web site, along with your name, phone number, and the details of the price difference so that we can help you as quickly as possible.

Additional Terms & Conditions

The Low Price Guarantee cannot be used in conjunction with any other coupon or project pricing offer, nor does it apply to limited-quantity offers, manufacturer's rebates, closeouts, clearances, special, sale, or limited-time discounts, bulk quantity items, or typographical errors. Offer does not include wholesale or "trade," contract or manufacturer direct pricing, or below wholesale cost pricing.

1 "Same" is defined as an item of the same styling and product by the same manufacturer. Products must be first quality, all new, factory-sealed, of the same brand, style, and SKU.

2 Starlight Lighting reserves the right to determine which offers are from authorized retailers. In the event that Starlight Lighting determines that the competitor's offer does not qualify for the Low Price Guarantee we will notify you and will not be able to fulfill the order.

Does your Price Match Guarantee apply to Pro/Trade orders?

Due to the nature of this business, we provide qualified PRO/Trade customers with the best quote up front. You should never find a lower price on a quoted order.

PRIVACY POLICY

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

  • To send periodic emails
  • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, Please contact info@starlightlighting.ca to stop further emails.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

YOUR CONSENT

By using our site, you consent to our privacy policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page.

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below.

Starlight Lighting
113, 829-10th Street
Canmore, Alberta T1W 0C3
Canada info@starlightlighting.ca
1.833.782.7544

RETURNS AND RESTOCKING POLICY

Starlight Lighting stands behinds its products and will issue a refund, replacement or store credit if you are not satisfied with your purchase and notify us within 7 days of receipt of product. Goods returned for refund, replacement or credit must be brought or shipped back to our store within seven days in the original carton and accompanied by the original sales receipt. Purchases made by cheque will be refunded by cheque approximately 10 business days from date of return. Damaged goods must be reported within 48 hours and accompanied by the original sales receipt. We reserve the right to refuse goods damaged due to improper installation, packing or care by the purchaser. Deposits for custom orders are non-refundable, products special ordered are subject to a restocking charge of up to 40% plus freight to return the product to the manufacturer. The only warranties applying to items sold are those which may be offered by the manufacturer. We hereby expressly disclaim merchantability and fitness for a particular purpose. Call 1.833.782.7544 to obtain a Returned Material Authorization before returning any product. 

INCORRECT AND DAMAGED SHIPMENTS

Starlight Lighting will, at our discretion, replace or issue a refund for any damaged or incorrect items as well as any applicable shipping costs if we made an error shipping your order or it was damaged in shipment. Please note any obvious damage, shortage, or incorrectly shipped item while applying your signature at the time of delivery and make all claims for replacement or credit within 7 days of delivery.

To return any incorrect or damaged item, please call 1.833.782.7544 to obtain a Returned Material Authorization. For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to Starlightlighting.ca. Starlightlighting.ca may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft. 

PRICE ERRORS

Our goal is a 100% error-free Web site. If product price errors are discovered, they are promptly corrected on our systems, and the corrected price will apply. We will notify you if your order includes items that were incorrectly priced.

Orders

Orders are not binding upon Starlight Lighting until accepted. Starlight Lighting reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

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